1. Shipping location and delivery time

Shipping country: All orders are dispatched from the warehouse in Sweden.

Processing time: It takes 15 to 30 working days after placing an order for order review, stock preparation and shipment (holidays may be postponed).

Logistics partners: Cooperate with Swedish Post and international express delivery companies to ensure the safe delivery of packages.

  1. Delivery range and cost

Coverage area: Global delivery is supported (some countries/regions may be restricted, and the checkout page will automatically prompt).

Freight calculation: Freight is automatically calculated based on the destination and the weight of the package. The final amount is displayed on the settlement page.

Free shipping policy: For orders within Sweden over 200 SEK, standard shipping is waived (subject to adjustment during promotional periods).

  1. Logistics tracking and delay handling

Tracking service: After shipment, you will receive an email with the logistics tracking number. You can check the real-time progress through the [Carrier’s official website].

Delivery delay: Due to factors such as customs and weather, international parcels may be delayed by 1-2 weeks. Please allow some buffer time.

Unreceived package: If it has not been delivered by the estimated time, please contact gamile@uuphonecase.com for verification.

  1. Customs and Taxes

Responsibility Statement: International orders may incur customs duties/import taxes, which shall be borne by the recipient themselves (the Swedish shipper does not pay on behalf of the consignee).

Declared value: The actual payment amount of the order will be used for customs declaration. Please ensure the accuracy of the receiving information.

  1. Contact us

Have any questions about the transportation policy? Please email gamile@uuphonecase.com and we will reply within 24 hours (48 hours on weekends).

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