Thank you for choosing UU Phone Case. To ensure transparent communication, please read this policy carefully before purchasing.
- Scope of policy application
As phone cases are personalized customized products (such as those printed with user-specified patterns, engravings, etc.) or health-related products (such as those in direct contact with the skin), we currently do not support any form of return, exchange or refund, including but not limited to the following situations:
Change due to personal preference (color, style, etc.);
Incorrect size selection for non-quality issues;
Unopened or used goods;
Special offer items in the promotion event.
- Exceptional case: Handling of quality issues
If the goods you receive have production defects (such as glue separation, printing errors, missing accessories, etc.), please provide the following materials to the customer service email [gamile@uuphonecase.com] within 48 hours after signing for receipt:
Order number and purchase voucher;
Clear photos/videos of the problem product;
Detailed problem description.
After verification, we will provide you with the replacement of new products or compensation for store points (the specific plan is subject to the reply from customer service).
- Precautions
Inspection responsibility: It is recommended to inspect the goods on the spot when signing for them. If any damage during transportation is found, please reject the goods directly and contact the logistics company for compensation.
Customized product description: Personalized customized products (such as self-selected patterns/text) are made according to your special requirements. By default, no form of return or exchange is accepted.
International orders: Cross-border transportation may incur tariffs, which must be borne by the buyer and are non-refundable.
- Contact Information
If you have any questions about the policy, please contact us through the following methods
📧 customer service email: gamile@uuphonecase.com
⏰ processing time: reply within 48 hours on working days